Privacy Policy

1. WEBSITE OWNER AND DATA CONTROLLER

In compliance with Article 10 of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSICE), the following is stated:

Who is responsible for processing your data?

Name: OLEOPALMA S.A.T.

Tax ID (CIF): F14615983

Address: Ctra. De Palma Del Rio, Km. 5, 14700 Palma del Río (Córdoba), Spain.

Email: info@oleopalma.com

Website: www.oleopalma.com

You may contact us at any of the addresses provided above.

2. PERSONAL DATA PROTECTION

2.1 Data Protection Rights

User rights:

  • Right of Access to personal data: to enquire whether OLEOPALMA S.A.T. is processing your data.
  • Right of Rectification, if the data is incorrect.
  • Right of Erasure, and linked to this, the right to be forgotten; in such cases, data shall only be retained for the establishment, exercise or defence of legal claims.
  • Right to Object to processing: OLEOPALMA S.A.T. will cease processing data in the manner you indicate, unless there are legitimate grounds to continue processing.
  • Right to Restriction of processing: the data processing operations that would otherwise apply shall not be carried out while the data controller determines whether other requests should be fulfilled.
  • Right to Data Portability: you have the right to receive the personal data concerning you that you have provided to OLEOPALMA S.A.T. in a structured, commonly used and machine-readable format, and to request its transfer to another data controller where technically feasible.

How to exercise your rights: Data subjects may exercise their rights by sending a written communication to the registered address of OLEOPALMA S.A.T. or to the email address info@oleopalma.com, including a copy of their national ID document or official documentation proving their identity.

Right to withdraw consent: Where consent has been given for a specific purpose, you have the right to withdraw consent at any time, without affecting the lawfulness of processing based on consent prior to its withdrawal.

Supervisory Authority: If a user considers that there is a problem with the way OLEOPALMA S.A.T. is handling their data, they may file a complaint with the Spanish Data Protection Agency (AEPD).

2.2 DATA RETENTION

Customer data: Retention periods vary depending on the service contracted by the customer.

  • 4 years: Law on Offences and Penalties in the Social Order (obligations relating to affiliation, registrations, deregistrations, contributions, salary payments, etc.); Articles 66 et seq. of the General Tax Law (accounting books, etc.).
  • 5 years: Article 1964 of the Civil Code (personal actions without a specific time limit).
  • 6 years: Article 30 of the Commercial Code (accounting books, invoices, etc.).
  • 10 years: Article 25 of the Law on Prevention of Money Laundering and Terrorist Financing.

Data on social media profiles: Until the user withdraws permission.

Data of candidates for internships or employment positions: Up to six months from receipt, even after the selection process has ended, unless otherwise indicated by the candidate.

2.3 PURPOSES AND LEGAL BASIS

Depending on the type of data processing, the legal basis for such processing is summarised below:

PROCESSING ACTIVITY LEGAL BASIS
Accounting and tax management: invoicing, tax obligations, subsidies, etc. for customers and/or suppliers of the company Maintenance, development and management of the contractual relationship between the parties. Compliance with legal obligations.
Administrative management: logistics, warehousing, customer deliveries, goods reception, etc. Maintenance, development and management of the contractual relationship between the parties.
Online order management Consent of the data subject.
Marketing: Commercial actions regarding our products or services directed at our customers or those who have previously requested related information, including customer satisfaction surveys. Free and unambiguous consent of the data subject (potential customers); please note that the withdrawal of this consent shall in no way affect the performance of any existing contract between the parties. Legitimate interest of the company in the promotion and marketing of products or services similar to those obtained or requested by data subjects in the past.
Collaborator management Maintenance, development and management of the contractual relationship between the parties.
Complaints management (customer service) Consent of the data subject.
Electronic campaign operations with potential customers Consent of the data subject.
Data protection rights management Consent of the data subject.
Third-party debt recovery operations concerning suppliers Legal obligation.
Management of operations with website contacts and users Free and unambiguous consent of the data subject.
CV and job offer management The candidate authorises OLEOPALMA S.A.T. to process any documents submitted, all content directly accessible through Internet search engines, profiles maintained on professional social networks, data obtained from assessment tests and information provided during job interviews, for the purpose of evaluating their candidacy.

2.4 WEB BROWSING (USE OF COOKIES)

A cookie is any type of file or device that is downloaded to a user’s device with the ability to store data that can be used and retrieved by the service provider responsible for its installation.

Cookies are necessary for the functioning of the Internet; they allow for better browsing and usability of our website, enabling the identification and resolution of potential errors, all without causing any harm to the user’s device.

Through this Notice, we inform our users that OLEOPALMA S.A.T. uses the following cookies on this website (www.oleopalma.com), as detailed below:

  • Cookies strictly necessary for the provision of certain services expressly requested by the user: if these cookies are disabled, you will not be able to receive our content and services correctly; and
  • Analytics cookies (for the tracking and statistical analysis of the overall behaviour of users): if these cookies are disabled, the website will continue to function, although the information captured by these cookies about the use of our website and the success of the advertisements displayed on it helps us improve our services.

(*) DISABLING COOKIES. Users may at any time choose which cookies they want to function on this website through their browser settings; for example:

Please note that after disabling cookies, your browsing experience on our website may not be optimal and some features may not function correctly.

Third-party cookies. On some pages of the Website, embedded or invoked content is displayed through which third-party cookies may be installed.

Social Networks. On other sites where OLEOPALMA S.A.T. has a page or social profile, third-party cookies are installed for all visitors, even if they are not registered users of the corresponding platforms: Facebook Cookies Page, Twitter Privacy Page, LinkedIn Cookies Page, Google Cookies Page.

2.5 DATA PROCESSORS OUTSIDE THE EU

No transfer of data to countries outside the EU is planned.

2.6 CONFIDENTIALITY AND DOCUMENT DESTRUCTION

Professional secrecy. OLEOPALMA S.A.T. and the collaborators who work with us and who may be involved in any way in the services provided to the customer are committed to not disclosing or making use of information accessed in the course of their profession. Information provided by the customer shall in all cases be treated as confidential and may not be used for purposes other than those related to the services contracted with OLEOPALMA S.A.T.

OLEOPALMA S.A.T. undertakes not to disclose or reveal information about the customer’s claims, the reasons for the advice sought or the duration of the relationship with the customer.

Document destruction. In order to preserve and guarantee confidentiality, OLEOPALMA S.A.T. undertakes to destroy all confidential information accessed in connection with a service provision when it is no longer necessary for the purpose for which it was collected, unless there is a legal obligation to retain it. If the Customer wishes to keep the original or a copy of such information, they must print or save it by their own means or visit the OLEOPALMA S.A.T. premises to collect it before its destruction.